FAQS
Q: How long does shipping usually take? And can I use a PO.Box as shipping address?
A: Usually Ship The Order Within 24 Hours After Confirm ,Except For Weenkends ,Holidays and customize products. Fast And Free By FedEx/DHL, 4-7 Working Days. And you can receive a notification after shipped out.
NOTE: PO.Box is not accepted. Don't use a PO.Box as your shipping address. Otherwise the package can not be delivered.
And, you need to add your phone number when you file the shipping info.
Q: Can i get my wig free part ? Can i change my part to side part or middle part?
A: Yes, all of our lace wig are free part. You can be change to free part or side part again, so no worries about that if you got the wig is middle part already !
Q: How many bundles will I need to make a wig?
A: Depending on how full you want your hair to look.Usually 3-4 bundles you need of 14"-24".And 4-5 bundles you need over 26".
Q: Can They Be Straightened, Curled?
A: Treat the hair as if it is your own. Use a flat iron/straighter or tongs even when fitted, but as with your own hair, never use hot tools too often as you could dry the hair and it will not last as long.
Q: Can I Dye Color The Hair?
A: Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.
Q: Can I have a large size / small size?
A: All of stock is standard medium, it is 22.5 inches. And it has adjustable straps. Normally it can match the head of most people. If you want a very large / small cap, you can contact us to customize (boss@annabeautyhair.com), and it needs 2-5 days to be shipped out.
Q: What type of hair care products should I use?
A : Treat this hair just as if it was your own hair.
1, Use good shampoo and hair conditioner to care the hair. It’s important to keep the hair soft and shiny.
2, You could use gel or spray styling products to keep the hair style.
3, Olive oil will be a good choice to keep the hair healthy.
Q: Why are my hair extensions getting tangled?
A: It could be caused by dry hair. Pls make sure to wash & condition your hair at least once a week, twice a week is better. brazilian virgin hair Comb the hair from time to time. You could go to your stylist for further suggestions.
Q: How long can it last?
A: Normally it depends on your method/level of care. Treat it like your own hair and take very good care of it, then normally it could last longer than 12 months.
Q: Can I exchange/cancel my order?
A: Yes, you can, but you need to contact us within 24hours via Email (Before Shipped)
Q: Do I need to pay the tax?
A: Usually you do not need to pay taxes, but if your country's customs is more stringent, you will be charged a certain amount of duties. We usually try to avoid tariffs for you as a low-declared invoice with parcels, however, it is not 100%. You will need to pay the duties if the custom still charges customs duties.
Countries with more stringent customs authorities include:
Germany, Italy, South Africa, almost all South American countries, UK( occasionally ), Canada( occasionally ).
Q: How can I get in touch with you ASAP?
A: Email is the best recommendation, and you'd better write the most urgent question as the email title, and concise. The imessage/phone is the second option.（sawahair@126.com. whatsapp/iMessage: +8615989127966）
Q: Why Is My Card Declined?
A: Sometimes when your card is expired, insufficient balance, or poor credit (maybe have a record of Chargeback or others) will lead to card declined when paying. So we suggest customers don't take a dispute with no reason, your personal credit record will be affected, and your next shopping will be declined. When your are declined, you can call your bank for the problem. Or you can try your another card. If still any problems, please send email to us : boss@annabeautyhair.com
Q: Is It Safe To Use My Credit Card On Your Website?
A: Yes! We understand that the safety of your personal information is extremely important to you. When you make a purchase from us online, your card information is protected by one of the most widely used and trusted security systems on the Internet. Card transactions are encrypted with a 256-bit SSL certificate, and our website is scanned and tested daily for malware/viruses.：
Q: How Do I Use My Coupon Code?
A: The purchasing process on our website is: Add to Cart > Checkout > Confirm > Payment. When you Checkout or Confirm, you can apply the coupon code.
Q: How do I return my order? And how much will i get refund if i return the parcel already received ? Who pay for the the return charge ?
A: You can send an email to us, title as “Return + Order Number + Reason”, we will response ASAP. If you don't want your order /or you place wrong order/ or want a longer length/ you would like to exchange the order , you will pay for the return charge, and if you want refund will be reduced the 20$ from your amount (Shipping Fee).
Q:Why does gray hair exist in my hair bundles?
A: Human non-dyed hair will have a few strands gray hair or split ends inside, It's normal and not a quality problem.We usually collect the hair carefully during production, But we can't guarantee 100% no gray hair or split ends,Please understand and pick up the few strands out by yourself. Thank you so much for your understanding.
Q:Does the hair have smell?
A: All hair will be dealt with the disinfection，and then usually we will do nutrition treatment, washing the hair with shampoo and hair conditioner, usually there will be no smell, or just the smell of shampoo. And we also put some hair oil on the hair before shipment to protect the hair from drying shipping. When you open the hair package firstly, maybe there have very little smell, but we can promise the smell will totally disappear after washing.
Q:What are the benefits of wearing a wig?
A: Wearing a wig can play a role in appearance modification, changing hairstyles is simple and convenient, saving time; It can avoid the damage to the hair caused by perming, dyeing, and pulling;You can save the cost of doing hairstyles, bleaching and dyeing your hair in the hair salon and reduce expenses;The wig can be changed at will to avoid the damage to the hair quality caused by frequent trips to the barber shop for hairstyles; You can try a variety of different hairstyle designs to match different fashions, so wearing wigs is increasingly popular among people.
Q:How can I track my order?
A: Here is how you track your order: Log into my account to view the status of your order Track your shipment by using the tracking number provided to you once your item(s) have been shipped. You cannot track your order before it has been shipped. If you don’t know what your tracking number is or if you’re having difficulty tracking your package, feel free to contact our customer service department for assistance.
Phone number:+8615989127966 Email: sawahair@126.com