Shipping Policy
Naturally, we love to see you shine, so it should come as no surprise that we take your happiness and satisfaction seriously.
If you are not happy with a recent purchase, we will do our best to put a smile back on your face.
Here are the situations that may cause disputes:
ITEM NOT DELIVERIED:
Delivery on the way:
1.Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .
2.Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local Logistics company to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.
3.Affected by Covid-19, there will be some delay on the delivery.
Unsuccessful delivery
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer, or by the mistake of the buyer, We are not responsible for any loss caused
2.If the parcel is sent to a wrong address because our mistake, we can resend the parcel to you or offer you a refund.
3.If the parcel is lost by the shipping company, please contact the delivery conmpany for more details.
Customer Refuse The Package
The Customer Can Refuse Package If they Don't Want It, We will refund the money to the customer when we received the package.
Note: Keep the Package Orginal Condition, We don't refund if the product used, washed or damaged.
Shipping Damaged Items
We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at sawahair@126.com, Notice: we will not accept Shipping Damage Claims later than 15 days from receipt of products.
Item Not As Subscribed
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item. if the size, style, color doesn't match your needs, please contact us for return or exchange. We don’t accept used hair returning and any claim about not matching description. Besides, if you just don't want the item and want a refund, please also contact us within 15 days after you receipt it, and you will be charged up to 10% restocking fee. (this is withheld from refund)
Notice: Refund not including Extra Express/ Standard Shipping Fee since it had been paid to the shipping company, please understand.
To make up Your Loss: Your next order will be given Extra Discounts & Gifts.
Unauthorized Transactions
Once you found anybody placed an order from your card or your account, please kindly inform us within 7 days after the order was placed, we don't accept unauthorized transaction refund provided when the order was placed over 7 days.
Order Cancelling: We can cancel the order for you if you contact us in time after your purchase.
1. Contact us within 24 hours after your payment finished
2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.
3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
4 If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee.
Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: sawahair@126.com We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers
If you are not happy with a recent purchase, we will do our best to put a smile back on your face.
Here are the situations that may cause disputes:
ITEM NOT DELIVERIED:
Delivery on the way:
1.Parcel seized by customs: It is buyer's duty to do customs clearance. So, you should contact the customs office to take your parcel once it has been seized. Please feel free to contact us If you need any documents to clear customs(such as invoice) .
2.Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local Logistics company to check it for you, at the same time, we will ask our shipping agent to figure out what happened to your parcel. You can keep in touch with us untill the parcel is delivered successfully.
3.Affected by Covid-19, there will be some delay on the delivery.
Unsuccessful delivery
1.If the parcel is delivered unsuccessfully because of wrong address offered by buyer, or by the mistake of the buyer, We are not responsible for any loss caused
2.If the parcel is sent to a wrong address because our mistake, we can resend the parcel to you or offer you a refund.
3.If the parcel is lost by the shipping company, please contact the delivery conmpany for more details.
Customer Refuse The Package
The Customer Can Refuse Package If they Don't Want It, We will refund the money to the customer when we received the package.
Note: Keep the Package Orginal Condition, We don't refund if the product used, washed or damaged.
Shipping Damaged Items
We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at sawahair@126.com, Notice: we will not accept Shipping Damage Claims later than 15 days from receipt of products.
Item Not As Subscribed
You are encouraged to open the parcel to check the item once it is delivered to your house. You should contact us within 15 days if you are not satisfied with the item. if the size, style, color doesn't match your needs, please contact us for return or exchange. We don’t accept used hair returning and any claim about not matching description. Besides, if you just don't want the item and want a refund, please also contact us within 15 days after you receipt it, and you will be charged up to 10% restocking fee. (this is withheld from refund)
Notice: Refund not including Extra Express/ Standard Shipping Fee since it had been paid to the shipping company, please understand.
To make up Your Loss: Your next order will be given Extra Discounts & Gifts.
Unauthorized Transactions
Once you found anybody placed an order from your card or your account, please kindly inform us within 7 days after the order was placed, we don't accept unauthorized transaction refund provided when the order was placed over 7 days.
Order Cancelling: We can cancel the order for you if you contact us in time after your purchase.
1. Contact us within 24 hours after your payment finished
2. If after 24 hours, 15% of the order total will be charged as transaction and handling fee.
3. Orders can't be canceled once the parcel is shipped out or we have already begun to custom the hair extension.
4 If choosing the paypal echeck to pay, it needs 5-7 days for PayPal to complete the settlement. during this time, if the customer wants to the refund, 5% of the order total will be charged as handling fee.
Note: If requesting for repair or exchange or cancel your order, you shall firstly contact us by service email: sawahair@126.com We will not provide any exchange, return or repair service on returned hair extension without our permission, and all loss will be afforded by customers